Custom case policy and vibe check

Thank you for choosing Graceful Goods. Every custom case is handcrafted with total love and precision just for you. Here is the lowdown on how we make your dream case happen smoothly from start to finish.

Securing your spot: 50% deposit

A 50% deposit locks in your order before creation kicks off. Because custom supplies, planning, and dedicated craft time are committed instantly, deposits are nonrefundable to the extent permitted by law. Once that deposit lands, the magic begins.

Crafting turnaround: 7 business days

Quality takes focus. Standard turnaround time is 7 business days from the moment your deposit hits. Weekends and holidays are our recharge time, so they don’t count as production days. If anything unexpected pops up, you will be the first to know.

The reveal and final payment

Once your piece is complete, you will receive a preview photo or video showing off your custom sparkle. The remaining 50% balance must be cleared before your case ships out or is picked up. No surprises, just pure excitement.

Before you hit send: double check

Please ensure your exact phone model and design ideas are locked in before we start. Mid-process design tweaks can lead to extra supply fees or production delays. Placing your deposit means you’re all in with these terms. Thank you for supporting small business artistry.